BMC Helix BHOM AIOps Consultant
Core
Provide L2/L3 support, administration, and optimization of BMC Helix BHOM AIOps platforms for enterprise customers, focusing on observability, monitoring, automation, and AI/ML-driven capabilities.
Role type
Senior IC AIOps Consultant (Managed Services)
Builds
Observability, monitoring, automation, and AIOps solutions for enterprise IT environments
Domain
IT Operations / AIOps / Managed Services
Required skills
BMC Helix BHOM AIOps administration, Event Correlation, Service Health Monitoring, Situation Management, Impact Analysis, Root Cause Analysis, AI/ML-driven anomaly detection, predictive analytics, event noise reduction, service model development, topology mapping, platform integration, troubleshooting, upgrades, patching, migrations
Preferred skills
HelixGPT, Intelligent Automation, Agentic AI capabilities
Technologies
BMC Helix Operations Management, Kubernetes, OpenShift, Docker, Linux, Unix, Windows, Splunk, Dynatrace, AppDynamics, Prometheus, Azure Monitor, BMC Helix ITSM, BMC Helix Discovery
Responsibilities
Administer and optimize BHOM AIOps platforms for high availability; Manage Event Correlation, Service Health Monitoring, and Root Cause Analysis; Configure AI/ML-driven anomaly detection and predictive analytics; Develop service models, dashboards, and topology mappings; Integrate BHOM with ITSM, cloud platforms, and third-party tools; Troubleshoot platform and performance issues; Support upgrades and migrations
Seniority
Senior, hands-on IC
