Spécialiste Support Comptable (Télétravail complet possible depuis Vannes)
Core
Act as a domain and platform expert for the accounting and financial management software, serving entrepreneurs and accounting firms to resolve issues, facilitate data migration, and ensure product adoption.
Role type
Senior IC accounting support specialist
Builds
Pennylane, a financial management and accounting software platform for SMEs and accounting firms
Domain
FinTech / Accounting / Financial Management
Deliverable
client delivery
Required skills
Accounting expertise (BTS CGO, DCG, Master CCA, or Bachelor), 3+ years in accounting firm experience, problem-solving autonomy, written communication, English proficiency
Preferred skills
Direct experience with business owners (internal consulting), knowledge of Pennylane tool, experience working with software tools
Technologies
Pennylane
Responsibilities
Receive and qualify accounting-related support requests, provide rapid solutions or escalate to technical teams, assist clients and accountants with data integration and migration, create and update client support documentation, gather product feedback for the product team
Seniority
Mid-level, hands-on IC