Business Manager Client Service - Defence
Core
Manage the Defence portfolio by ensuring service delivery compliance, workforce management, and stakeholder relationships for high-profile security sites.
Role type
Senior Business Manager (Defence Security Services)
Builds
Secure workforce and service delivery for government defence contracts
Domain
Defence & Security Services
Deliverable
client delivery
Required skills
Workforce management, contract compliance monitoring, risk register management, procurement support, stakeholder relationship building, reporting and data analysis, people management (coaching, performance, succession), SOP drafting and auditing
Preferred skills
Experience in complex regulatory frameworks, leadership certification
Technologies
Business systems, IMS (Integrated Management System)
Responsibilities
Manage workforce rostering and labour planning to meet contract demands; Monitor service delivery quality and performance against compliance requirements; Resolve non-conformance issues and lead improvement initiatives; Prepare contract service delivery reports; Support contract change proposals and procurement; Maintain site-specific risk registers; Contribute to business continuity and improvement plans.
Seniority
Senior, hands-on IC with people management responsibilities
