MNSW - Service Delivery Manager, Planning and Coordination
Core
Drive planning and coordination of a dynamic language services workforce to ensure high-quality interpreting and translation services are delivered across NSW.
Role type
Service Delivery Manager (Planning and Coordination)
Builds
Interpreting and translation services for diverse communities and government clients
Domain
Public sector / Multicultural services / Language services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
workforce planning, resource allocation, operational coordination, team leadership, stakeholder engagement, performance monitoring, problem-solving, process improvement
Preferred skills
knowledge of language services, multicultural service delivery, government service environments
Responsibilities
Coordinate and optimise language service delivery; Manage workforce planning and resource allocation; Monitor service demand, capacity, and performance; Coordinate court coverage and priority-site requirements; Lead, coach, and develop Team Leaders and staff; Resolve operational issues and escalations; Build relationships with government clients; Identify opportunities to improve processes and outcomes
Seniority
Mid-Senior, hands-on operational leader