Member Support Consultant | Carindale (full-time)
Core
Drive new memberships and member retention at a fitness club through sales, tours, and community outreach.
Role type
Sales Consultant (Member Support Consultant)
Builds
New memberships and member engagement for Goodlife Health Clubs
Domain
Fitness and wellness
Deliverable
product features
Required skills
Sales presentation, lead generation, telephone outreach, member retention, problem solving, customer service
Preferred skills
First Aid & CPR certification, rapport building, tenacity, communication
Technologies
None stated
Responsibilities
Proactively contribute to club sales budget utilising sales promotions and referrals campaigns; Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities; Achieving the required number of lead contacts via telephone to maximise sales opportunities; Providing sales presentations and tours to prospective members; Creating great member journeys via positive and personalised interactions; Achieving successful outcomes to enquiries; Opening and closing the club as per the club roster; Active involvement in member retention programs, inspiring members to continue their fitness journey; Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience