Process Associate
Core
Documenting operations and support team processes to improve operational efficiency and optimizing knowledge management.
Role type
Process Associate (Knowledge Management)
Builds
Standard Operating Procedures (SOPs), knowledge base content, interactive guides, FAQs, and process documentation.
Domain
Fintech / Credit Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process documentation, knowledge management, process mapping, data analysis, stakeholder coordination, visual process representation
Preferred skills
Fintech industry best practices, user experience strategy for knowledge bases
Technologies
Zendesk, Talkdesk, Visio, Lucidchart, Miro, Microsoft Office, Google Workspace, Canva
Responsibilities
Manage requests to create, update, and review SOPs and knowledge base content; Document and map operational processes to identify improvements; Monitor content usage and collect agent feedback to propose improvements; Coordinate with stakeholders to validate changes and ensure implementation; Research best practices in fintech industry processes.
Seniority
Junior to Mid-level, hands-on IC
