QA Engineer (service desk)
Core
Investigate customer-reported issues, reproduce bugs, analyze logs/APIs/databases, and validate fixes for payment and fintech solutions.
Role type
QA Engineer (Service Desk)
Builds
Payment and financial technology solutions
Domain
Fintech, Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Manual and semi-automated testing, API testing, SQL, REST APIs, SDLC/STLC, Agile/Scrum/Kanban, Postman, Chrome DevTools, Swagger, TestRail, Xray
Preferred skills
Payment systems testing, third-party integrations, responsive design testing, service desk experience
Technologies
Postman, Chrome DevTools, Swagger, TestRail, Xray
Responsibilities
Investigate customer-reported bugs and technical issues from report to resolution; Reproduce issues and identify root causes; Analyze application logs, API requests/responses, and database records; Collaborate with developers and stakeholders to resolve issues; Validate bug fixes and conduct regression testing; Produce comprehensive bug reports with evidence and impact assessment; Identify recurring issues and improve QA/support processes.
Seniority
Mid-level, hands-on IC
