Veteran Compensation Advocate
Core
Guide veterans and their families through DVA claims and appeals to recognize service-related conditions and access compensation, medical, and rehabilitation support.
Role type
Compensation Advocate (Claims & Appeals)
Builds
DVA claims and appeals outcomes for veterans
Domain
Veterans' Affairs / Social Services
Deliverable
client delivery
Required skills
Claims processing, Insurance case management, Rehabilitation coordination, Legislative interpretation, Policy analysis, CRM management, Home and hospital visitation, Stakeholder liaison
Preferred skills
ADF or veteran community understanding, Advocacy qualifications (MILADC002/MILADW002)
Technologies
CRM systems
Responsibilities
Prepare and lodge DVA claims under VEA, DRCA, and MRCA; Track claim and appeal progress; Maintain accurate case notes and client records; Conduct home and hospital visits; Collaborate with DVA, health providers, and ex-service organizations.