Customer Service/Ground Operations Agent - EVV
Core
Providing customer service and ground operations for scheduled and charter air services, including aircraft marshaling, baggage handling, and safety enforcement.
Role type
Ground operations agent (airline)
Builds
Scheduled and charter flight operations
Domain
Aviation / Airline operations
Deliverable
product features
Required skills
Customer service, aircraft marshaling, baggage handling, heavy machinery operation, safety compliance, denied boarding management, special needs assistance
Preferred skills
Basic computer skills, office equipment knowledge, people-oriented attitude, flexibility for varied hours
Technologies
Tugs, tractors, belt loaders, bag carts, push-back tractors, deicers
Responsibilities
Process tickets, check baggage, monitor carry-on regulations, assign seats, marshal aircraft, push back planes, handle denied boarding situations, assist customers with special needs, operate heavy motorized machinery, enforce safety/security measures
Seniority
Entry-level, trainee status