Senior Change Manager
Core
Lead and coordinate strategic business, operational, and technology change initiatives to enable adoption of new capabilities and processes within Customer Protection & Support services.
Role type
Senior Change Manager (IC)
Builds
New capabilities, processes, and ways of working for customer protection and support teams
Domain
Financial Services / Customer Protection & Support
Required skills
Change impact assessment, business readiness planning, stakeholder engagement, adoption planning, Agile delivery coordination, cross-functional collaboration, strategic guidance, influence without authority
Preferred skills
Financial Services domain expertise, Fraud & Scams experience, Complaints management, Prosci certification
Technologies
Agile Release Train (ART), Squad-based delivery frameworks
Responsibilities
Partner with Product Owners and Delivery Leads to integrate readiness activities into delivery streams; Identify dependencies and manage change impacts across multiple squads; Provide strategic guidance to leaders navigating transformation; Embed change management practices within squad delivery to support ownership of business readiness and adoption outcomes.
Seniority
Senior, hands-on IC
