Member Experience Consultant
Hybrid · Australia
Core
First point of contact for new and existing member queries via phone, email, and chat, identifying needs and recommending health cover products.
Role type
Member Experience Consultant (Customer Service)
Builds
Health insurance product recommendations and member support
Domain
Health Insurance
Deliverable
client delivery
Required skills
empathetic communication, customer service, computer literacy, adaptability, resilience
Responsibilities
Answering member queries via phone, email, and chat; identifying member needs; recommending appropriate health cover products.
Seniority
Entry-level / Junior