Senior Claims Analyst, Asia Pacific Claims Group
Core
Investigate, evaluate, and resolve insurance claims for Casualty, Professional Indemnity, and Healthcare policies in Australia.
Role type
Senior Claims Analyst
Builds
Settled claims and customer resolutions
Domain
Insurance / Casualty & Professional Indemnity
Deliverable
client delivery
Required skills
claim investigation, negotiation, mediation, fraud detection, regulatory compliance, report preparation
Preferred skills
handling non-standard cases, supporting colleagues
Technologies
none stated
Responsibilities
Review allocated cases and achieve settlement within authority level; Identify and escalate non-standard or complex claims; Conduct proactive settlement through negotiation, mediation, global settlement, or litigation; Identify suspicious or fraudulent claims; Manage customer interactions; Organize and use approved internal and/or external suppliers; Support more experienced colleagues in handling non-standard cases; Assist in preparation of reports or analysis; Ensure compliance with legal, regulatory, and policy requirements
Seniority
Senior, hands-on IC