Lead Services Engagement Manager (SEM) - eCOA
Core
Lead services engagement for Veeva eCOA implementations, setting customers up for success during scoping and planning phases.
Role type
Senior IC services engagement manager (clinical data applications)
Builds
eCOA service offerings and implementation strategies for life sciences customers
Domain
Life Sciences / Clinical Data Applications / eCOA
Required skills
consulting services delivery, selling services for clinical data applications, scoping/defining project plans, resource modeling, SOW negotiation, clinical trial data capture understanding, vendor relationship management, executive stakeholder engagement, complex services contracting
Preferred skills
eCOA industry SME, clinical protocol interpretation, SaaS/Cloud delivery experience
Responsibilities
Align with services and sales teams to provide implementation proposals, develop and spearhead eCOA service offerings, set client and internal stakeholder expectations, manage partner vendor relationships for contracting and services operations, lead and scale eCOA SEM activities and operations
Seniority
Senior, hands-on IC
