Payment Operations Lead
Core
Lead and manage the Payment Operations team to oversee end-to-end settlement of fiat transactions via PESONet and InstaPay rails, ensuring accuracy, compliance, and operational efficiency for a regulated crypto brand.
Role type
Senior IC Payment Operations Lead (Team Management)
Builds
Fiat settlement transactions and operational workflows for a crypto exchange platform
Domain
Fintech / Cryptocurrency / Banking Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, PESONet and InstaPay transaction processing, reconciliation and exception management, regulatory compliance (BSP, AML/CTF), KPI definition and reporting, operational readiness planning, stakeholder management, analytical reporting, documentation
Preferred skills
Experience with AI-assisted productivity platforms, process improvement initiatives, managing peak volume periods
Technologies
Google Suite, Excel, operational dashboards/BI tools
Responsibilities
Lead, coach, and develop the Payment Operations team through performance management and career planning; Own end-to-end oversight of PESONet and InstaPay transaction processing, settlement, and reconciliation; Serve as the primary escalation point for complex settlement issues; Define, track, and report team and department KPIs to drive process improvements; Lead operational readiness for new payment features and partners; Ensure adherence to internal controls and BSP regulatory requirements; Manage team staffing, scheduling, and workload distribution
Seniority
Senior, hands-on IC with team management