Patient Access Officer - Primary Care
Core
Administrative support for the Primary Care Team at the Royal Dental Hospital of Melbourne, focusing on patient access, appointment management, and customer service.
Role type
Patient Access Officer (Administrative)
Builds
Patient appointment scheduling and access to dental services
Domain
Healthcare / Dental / Primary Care
Deliverable
client delivery
Required skills
Customer service, conflict resolution, appointment scheduling, registration and documentation, inbound/outbound calling, email/webchat support, MS Office
Preferred skills
Health administration experience, dental assistant experience, managing front desk and payments
Responsibilities
Greet and check in patients, complete registration and documentation, book and reschedule appointments, conduct emergency triage, respond to patient queries, resolve customer complaints, provide patient information and fees, book interpreters, provide ad-hoc administration support to clinicians