Customer Service Officer
Core
First point of contact providing professional telephone support, reception, and administrative assistance to clients, staff, and stakeholders in a health and care service.
Role type
Customer Service Officer (Administrative)
Builds
Client onboarding, periodic client reviews, and daily operational support for an aged care and disability services organization.
Domain
Health and social care (Aged care, disability services, NDIS)
Deliverable
dashboards & analysis
Required skills
Telephone customer service, reception duties, administrative support, rostering support, client onboarding, Microsoft Office Suite (Word, Excel, databases), problem-solving, time management, written and verbal communication
Preferred skills
Driver's license, ability to work flexible hours and out-of-hours on-call duties
Responsibilities
Provide high quality professional telephone customer service, provide welcoming reception support, ensure reception and phones are covered at all times, provide accurate and timely administrative support, provide basic rostering support, provide periodic client reviews and undertake onboarding process for clients
Seniority
Part-time, limited supervision