Insurance Operations Specialist
Core
Act as a Human-in-the-Loop (HITL) specialist to execute and review insurance operational workflows, helping AI co-workers learn and perform better by identifying failure points and system bugs.
Role type
Senior IC HITL specialist (insurance operations)
Builds
Insurance quoting engine workflows and adaptive AI automation systems
Domain
Insurtech / AI / Machine Learning
Deliverable
production ML models
Required skills
Insurance operations expertise, quoting/processing/rating experience, process optimization, attention to detail, adaptability to new tools, cross-functional communication, structured feedback, mentoring/leadership potential
Preferred skills
Insurtech/MGA/agency/startup experience
Technologies
LLMs, browser automation, adaptive workflows
Responsibilities
Complete and review insurance operational workflows using internal platform, Identify failure points, missing logic, and system bugs, Collaborate with product and engineering to test prototypes and validate changes, Support On-Call Specialist team with onboarding and live workflow coverage, Develop scalable SOPs and internal documentation, Surface high-impact improvement ideas based on submission behavior and client needs
Seniority
Mid-Senior, hands-on IC
