Technical Account Manager (TAM)
Core
Primary technical and strategic partner for post-sale customers, enabling AI/ML teams to build and scale robust applications using Comet's platform.
Role type
Senior Technical Account Manager (AI/ML)
Builds
Production AI/ML workflows, agentic AI systems, and evaluation frameworks for enterprise clients
Domain
Artificial Intelligence / Machine Learning / MLOps
Deliverable
production ML models | product features | client delivery
Required skills
LLM and agentic AI development, Python, ML frameworks (PyTorch, TensorFlow, Keras), cloud providers (AWS, Azure, GCP), customer success management, technical enablement, account growth strategy
Preferred skills
Experience with agent orchestration frameworks (LangGraph, LangChain), RAG application evaluation, time series forecasting, computer vision, Hugging Face, XGBoost
Technologies
Comet, OpenAI, Bedrock, PyTorch, TensorFlow, Ray, LangChain, LangGraph, Python, AWS, Azure, GCP
Responsibilities
Lead new customer onboarding and enablement for AI/ML workflows; troubleshoot technical issues and resolve integration challenges; drive account growth and identify expansion opportunities; partner with Sales to support renewals; provide feedback to Product and Engineering on roadmap; conduct technical enablement sessions on agentic AI and model evaluation.
Seniority
Senior, hands-on IC
