Lead Engineer, Applied AI (Customer Agent)
Core
Building a conversational AI system (Customer Agent) that allows brands to serve their own customers at scale, handling orchestration, evaluation, and non-deterministic failure.
Role type
Lead Engineer, Applied AI (Agentic Systems)
Builds
Production agentic AI systems for customer support and engagement
Domain
Ecommerce / Customer Support / Generative AI
Deliverable
production ML models
Required skills
Production agentic system architecture, non-deterministic failure handling, system orchestration, evaluation frameworks, guardrails, technical leadership, hands-on coding
Preferred skills
Multi-tenant agent platform experience, 0-to-1 product building, AI observability, human-in-the-loop workflows
Technologies
LLMs, Agentic frameworks
Responsibilities
Set technical and product direction for core agentic areas, solve hardest technical problems in orchestration and reliability, write and review code, define reusable patterns, mentor engineers, partner with product and data science teams
Seniority
Lead, hands-on IC with mentorship
