Staff Engineer, Applied AI (Customer Agent)
Core
Set technical and product direction for a 0-to-1 agentic customer support system, handling orchestration, evaluation, guardrails, and failure handling for non-deterministic AI agents.
Role type
Staff Engineer, Applied AI (Agentic Systems)
Builds
Production conversational AI agents for brand customer support
Domain
Ecommerce, Customer Support, Generative AI
Deliverable
production ML models | product features
Required skills
Production agentic system architecture, non-deterministic failure handling, system evaluation frameworks, security & abuse prevention, technical strategy, hands-on coding, cross-functional partnership
Preferred skills
Multi-tenant agent platform experience, 0-to-1 product building, AI observability, human-in-the-loop workflows
Technologies
LLMs, Agentic Orchestration Frameworks, Evaluation Systems
Responsibilities
Define architecture and patterns for agentic systems, solve complex technical problems in orchestration and reliability, mentor engineers through design reviews, partner with product and data science teams, evaluate emerging AI technologies for production
Seniority
Staff, hands-on IC with strategic scope