Lead Product Designer
Core
Define the strategic user experience vision and long-term design architecture for Twilio's Email Products and SendGrid platform, serving developers and product teams embedding email into cross-channel workflows.
Role type
Staff Product Designer (Email Products)
Builds
Twilio Email inside the One Console and the SendGrid standalone platform
Domain
B2B SaaS, Developer Tools, Enterprise Communication Platforms
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Systems thinking, Executive cross-functional leadership, Mastery of technical complexity, Team multiplier, AI-powered UX mindset
Preferred skills
Designed for developers, Advanced data visualization fluency, Email industry expertise
Technologies
APIs, SDKs, CLIs, DNS, SPF, DKIM, Real-time diagnostic dashboards
Responsibilities
Architect the holistic user journey strategy for Twilio Email; Lead cross-channel harmonization between Messaging and Voice; Steer the modernization of the SendGrid platform; Establish high-level strategic partnerships with Product Directors and Engineering VPs; Define observability and platform telemetry standards; Scale design systems and mentor L3 designers; De-risk organizational ambiguity to create a unified strategic roadmap.
