Express Claims Advocate
Core
Investigate and resolve lower complexity commercial general liability property damage claims to protect customer interests and ensure coverage compliance.
Role type
Claims Advocate (Commercial General Liability)
Builds
Resolved claims and customer satisfaction for small business insurance policies
Domain
Insurance / Commercial General Liability
Deliverable
client delivery
Required skills
Commercial General Liability claims handling, coverage evaluation, liability assessment, damages evaluation, settlement negotiation, regulatory compliance, high-volume claim management
Preferred skills
Texas Independent Adjuster License, Mac proficiency, Google/Microsoft tools
Technologies
Google Workspace, Microsoft Office
Responsibilities
Manage and resolve commercial general liability property damage claims within prescribed authority levels; Evaluate insurance coverage based on claim reports, policies, and applicable statutes; Communicate with policyholders, witnesses, and claimants to gather information and advise on proper course of action; Respond to written and telephone inquiries regarding claim status; Comply with statutory and regulatory requirements of applicable jurisdictions; Effectively manage a high volume of claims while meeting quality and performance goals
Seniority
Individual Contributor, 2+ years experience