Support Manager
Core
Lead Team Leads, drive performance, and scale support operations with a focus on service quality and continuous improvement for customers and partners.
Role type
Senior IC Support Manager
Builds
Customer and partner support operations, service quality, and operational processes
Domain
Food delivery technology / Customer Support
Deliverable
dashboards & analysis
Required skills
Team leadership, operational KPI management, data analysis, process improvement, cross-functional collaboration, Excel proficiency, strategic initiative execution
Preferred skills
Coaching and development, workforce planning, AI adoption, automation, presentational skills
Technologies
Office tools, Excel, AI tools