Associate, Total Quality Management
Core
Lead end-to-end management of cross-functional implementations, process improvements, and risk mitigation strategies to support organizational goals in health insurance operations.
Role type
Associate, Total Quality Management (Process Improvement & Operations)
Builds
Operational processes, KPI dashboards, and risk mitigation strategies
Domain
Health Insurance / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Cross-functional project management, Data analysis (SQL, Excel/Sheets), Process improvement methodologies (Lean, Six Sigma, Theory of Constraints), Stakeholder management, KPI dashboard development, Trend and variance analysis, User Acceptance Testing (UAT) leadership
Preferred skills
Health insurance domain experience, Big Data query writing
Technologies
SQL, Excel, Google Sheets
Responsibilities
Lead end-to-end management of cross-functional implementations and projects; Evaluate departmental performance by analyzing data and metrics; Develop and maintain KPI dashboards; Perform trend and variance analysis to identify performance drivers; Collaborate with stakeholders on audit forecasts and change management strategies; Apply analytical skills to solve complex business problems; Mentor team members.
Seniority
Associate, 3+ years experience