Senior Machine Learning Engineer, Community Support Engineering
Core
Build and leverage cutting-edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use, and proactive customer service experiences using Generative AI.
Role type
Senior Machine Learning Engineer (Generative AI / Customer Support)
Builds
Intelligent, scalable customer service products using LLM fine-tuning, RAG/Search, and evaluation automation
Domain
Travel marketplace / Customer Support / Generative AI
Deliverable
production ML models
Required skills
Large-scale ML system design, LLM fine-tuning, RAG/Search implementation, ML evaluation automation, feedback-based learning, guardrail development
Preferred skills
LLM-driven chatbot development, Agentic AI product experience
Technologies
LLMs, RAG, Search, Generative AI frameworks
Responsibilities
Envision and support development of novel ML systems and product integrations; Design and build efficient AI solutions for CS products cross-functionally; Share latest AI/ML technologies across regions
Seniority
Senior, hands-on IC
