Principal Machine Learning Engineer
Core
Leading the CSxAI team to build and deploy Generative AI products (AI Assistant, Autonomous agents, recommendations) for Customer Support using LLMs.
Role type
Principal Machine Learning Engineer (Generative AI / LLM)
Builds
Intelligent, scalable customer support AI services and tools
Domain
Travel industry, Customer Support, Generative AI
Deliverable
production ML models
Required skills
LLM fine-tuning, model alignment, RAG/Search, LLM evaluation, reinforcement learning, model quantization/compression, GPU inference, Python, PyTorch
Preferred skills
Peer-reviewed AI conference publications, full AI product lifecycle management, scaling business-critical AI services
Technologies
PyTorch, LLMs, RAG, GPU
Responsibilities
Fine-tune state-of-the-art LLMs for diverse use cases; create multi-year tech roadmaps for AI; evaluate and select foundational models; prototype and productionize LLM pipelines at scale; drive AI architectural decisions.
Seniority
Principal, strategy & mentorship
