Technical Services Curriculum Engineer
Core
Designing, creating, and delivering interactive internal training modules and technical education for MongoDB's Technical Services team to enable high-level customer support.
Role type
Technical Curriculum Engineer
Builds
Internal training modules, workshops, and learning materials for technical support staff
Domain
Database technology (MongoDB) and technical education
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical education development, course design, hands-on learning facilitation, technical concept consolidation, training needs analysis, KPI tracking, curriculum architecture, subject-matter expert collaboration, technical writing, project management
Preferred skills
LMS management, MongoDB expertise, Jira/Salesforce usage, Just-in-Time learning, gamification, GenAI/automation, system administration, coding (Python/Node.js/Java/Ruby/C#), data analysis
Technologies
MongoDB, Python, Node.js, Java, Ruby, C#, Linux, Jira, Salesforce, LMS
Responsibilities
Develop and maintain internal training materials (videos, slides, reference materials), identify technical training needs, foster a culture of continual learning, build training curriculum hierarchy, establish training KPIs, create hands-on engineering workshops, improve training tooling, evaluate delivery methods, suggest skill refresh cadence
Seniority
Individual Contributor, mid-to-senior level
