Senior Customer Trust Analyst, EMEA
Core
Build and lead the customer-trust program for EMEA, translating customer security requirements into internal controls and product requirements to unblock revenue at scale.
Role type
Senior IC customer trust analyst (strategy & program build)
Builds
Customer trust program, response strategies, and documentation for EMEA region
Domain
Cybersecurity SaaS, EU regulatory compliance (GDPR, EU AI Act)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer-facing security negotiations, translating security concepts for business audiences, designing response strategies, project management, regulatory landscape monitoring, cross-functional partnership
Preferred skills
Building functions from scratch, navigating high-stakes ambiguity, engaging with works councils
Technologies
Responsive, Safebase Trust Center
Responsibilities
Own and build the EMEA customer-trust program, translate customer security requirements into internal controls, partner with Engineering and Sales to foster trust, monitor regulatory changes (EU AI Act, GDPR), maintain trust center documentation, communicate program status to senior leadership
Seniority
Senior, hands-on IC with strategic ownership
