Embedded Technical Account Manager - Suffolk County
Core
On-site Technical Account Manager supporting law enforcement with Axon's redaction products and digital evidence management.
Role type
Embedded Technical Account Manager (TAM)
Builds
Redacted evidence and digital evidence workflows for police departments
Domain
Public Safety / Law Enforcement / Digital Evidence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical support (Tier 1/2), Product specialization, Redaction process expertise, Policy interpretation, Customer relationship management, Analytical reporting, Technical documentation
Preferred skills
Law enforcement experience, SaaS/Cloud knowledge, CCTV/VMS/IP camera knowledge, Spanish language skills, Excel/Google Sheets, PowerPoint
Technologies
Axon Redaction products, Evidence.com, SaaS, Cloud, Virtualization, Storage, Wi-Fi, Telecommunications, IP cameras, CCTV, VMS
Responsibilities
Provide tier 1 and 2 technical support to agency personnel, Apply appropriate redactions and edits to footage per laws and policies, Produce weekly and quarterly analysis reporting, Develop and improve technical documentation and job aids, Troubleshoot daily issues and communicate status to stakeholders, Go on-site to precincts to assist with devices and software
Seniority
Individual Contributor, 1+ years experience