Customer Advocate
Core
Onsite team member at Carvana's car Vending Machine locations who manages the customer pickup experience, handles paperwork, and assists with vehicle logistics.
Role type
Customer Advocate (Onsite Retail Associate)
Builds
The end-to-end customer pickup experience for used car buyers at Carvana Vending Machine locations
Domain
Used automotive retail / Customer service
Deliverable
product features
Required skills
Customer service, vehicle logistics, paperwork processing, safe driving, physical labor (lifting 50lbs, loading/unloading), local notary license acquisition, state-specific salesperson/verifier license acquisition
Preferred skills
Local community involvement, energetic self-motivation
Technologies
Customer tracking systems, DMV/title and registration systems
Responsibilities
Create a memorable pickup experience for customers at the Vending Machine, complete customer paperwork and update tracking systems, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles
Seniority
Entry-level, hands-on IC