Sr. Manager, Business Systems
Core
Lead and evolve the Business Systems Analyst (BSA) practice to define how business systems work is delivered across the organization, building a scalable operating model for intake, prioritization, and execution.
Role type
Senior Manager, Business Systems (BSA Practice Lead)
Builds
Scalable operating model for business systems delivery across enterprise applications (Salesforce, NetSuite, Workday)
Domain
IT Infrastructure Management / Enterprise Applications
Required skills
Business Systems Analysis, Team Leadership, Operating Model Design, Stakeholder Management, AI and Automation Strategy, Requirements Translation, Cross-functional Collaboration
Preferred skills
Experience scaling BSA practices, Coaching and Mentoring, Data-driven Decision Making
Technologies
Salesforce, NetSuite, Workday, AI tools, Automation frameworks
Responsibilities
Lead, mentor, and develop a global team of Business Systems Analysts across multiple domains. Define and implement the BSA operating model, including intake, prioritization, and delivery rituals. Establish standards for translating business requirements into technical requirements. Coach BSAs to improve critical thinking, solution design, and requirement shaping. Partner with VP-level business leaders to align on priorities and drive outcomes. Facilitate transparent, cross-functional prioritization across competing initiatives. Drive adoption of AI and automation to improve workflows and delivery efficiency. Continuously evaluate and improve processes, tooling, and metrics to increase speed and scalability.
