Staff Full Stack Engineer - Support Experience
Core
Designing and building production support systems and internal tooling for Stripe's Paid Support Experience team, serving merchants and support staff.
Role type
Staff Full Stack Engineer (Technical Lead)
Builds
Automated AI-driven support tools, improved access to technical experts, and internal tooling for support roles
Domain
Financial infrastructure / SaaS support platform
Deliverable
production ML models | product features | infrastructure
Required skills
long-term technical strategy, full-stack development, technical leadership, mentoring engineers, cross-functional collaboration, product prioritization, system reliability
Preferred skills
React, Ruby
Technologies
React, Ruby
Responsibilities
Design and operate production systems with focus on extensibility and reliability; write and review code to set team standards; build end-to-end product experiences; partner with leadership to drive long-term vision; unblock team execution on roadmaps; improve engineering standards and processes; mentor engineers to become future leaders
Seniority
Staff, hands-on IC with significant mentorship and strategy scope
