Director, Program Management [Retail COE (Center of Excellence) Selection]
Core
Define and execute customer-centric Retail Selection strategies, operationalize them into scalable systems, and build an E2E execution framework for Coupang Retail.
Role type
Director, Program Management (Retail COE Business Leader)
Builds
Scalable selection operating systems, E2E execution solutions, and quality evaluation frameworks for retail categories.
Domain
Retail / E-commerce / Supply Chain
Deliverable
product features
Required skills
Strategic planning, P&L management, cross-functional partnership, business analysis, organizational leadership, talent development, negotiation, stakeholder management
Preferred skills
Innovation in customer satisfaction, technical/systemization automation, executive-level communication
Technologies
BI systems, data analytics platforms
Responsibilities
Design customer-centric selection strategies based on market insights, deploy strategies with input metrics to category teams, build sustainable E2E execution solutions, establish quality evaluation frameworks, lead complex business problem decomposition and executive collaboration, recruit and develop next-generation leadership
Seniority
Director, strategic leadership & team building