Staff Product Manager, Support Experience
Core
Building the platform and infrastructure for Stripe's user-facing AI agent to solve customer problems across the product suite via conversational experiences.
Role type
Staff Product Manager, Applied AI / Conversational Interfaces
Builds
A foundational platform for internal and external AI experiences, feedback loops for conversational improvement, and integration of human/AI conversation management.
Domain
Financial Technology (FinTech) / Applied Artificial Intelligence / Customer Support
Deliverable
production ML models | product features
Required skills
Multi-year product vision and strategy, cross-team leadership, technical product leadership, computer science background, user empathy, ambiguity navigation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Create a safe environment for product teams to build and improve conversational experiences; Build feedback loops from conversations to evals and prompts; Improve AI agent capabilities across surfaces and user segments; Integrate human and AI conversations in the platform; Develop infrastructure for shared AI primitives; Partner with GTM on assistive capabilities; Partner with Conversation UX on novel AI capabilities
Seniority
Staff, hands-on IC with strategic scope
