Staff Product Manager - Enterprise AI
Core
Lead product strategy and execution for AI-powered solutions (agentic systems, automation workflows) serving Twilio's internal GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR).
Role type
Staff Product Manager (Enterprise AI)
Builds
Intelligent agents, automation workflows, and operational tools for internal business functions
Domain
Enterprise AI, Internal Operations, GTM, Corporate Functions
Deliverable
production ML models | product features
Required skills
Product strategy & roadmap definition, Cross-functional leadership, AI/ML & agentic systems fluency, SQL & data analysis, Stakeholder management, Business impact measurement
Preferred skills
Experience with sales/support/compliance/finance/legal/HR tech platforms, Enterprise system integration (Salesforce, Workday, etc.), Adoption enablement, Predictive analytics & document processing
Technologies
Salesforce, Zendesk, Workday, NetSuite, DocuSign, Sift, LLMs, Multi-agent architecture
Responsibilities
Define and execute product roadmap for Enterprise AI across GTM and Corporate Functions; Build AI-powered solutions for sales productivity, support automation, and compliance/risk operations; Build AI-powered solutions for finance, legal, and HR operational efficiency; Integrate with enterprise systems and partner with engineering/data science teams; Collaborate with business leaders to translate priorities into product requirements; Drive adoption and measure impact through clear metrics
Seniority
Staff, hands-on IC with strategic scope
