Application Support Specialist
Core
Provide front-line support for Salesforce and related applications, manage system updates, and troubleshoot technical issues to ensure smooth operations.
Role type
Salesforce Application Support Specialist
Builds
Salesforce reports, dashboards, and operational process documentation
Domain
Enterprise Software / CRM
Deliverable
dashboards & analysis
Required skills
Salesforce administration, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce CPQ, Salesforce Experience Cloud, root cause analysis, SLA management, Jira
Preferred skills
LeanData, NetSuite, Salesforce Administrator certification, ITIL
Technologies
Salesforce, Jira, NetSuite, LeanData
Responsibilities
Handle user requests and provide technical support, manage onboarding and offboarding activities, troubleshoot issues and implement fixes, create and maintain documentation, build reports and dashboards, partner with cross-functional teams for process optimization.
Seniority
Mid-level, hands-on IC