Product Designer, HR Experiences
Core
Design AI-powered HR experiences for small business owners and HR advisors, focusing on uncertainty, error handling, and human override in a high-stakes compliance domain.
Role type
Senior Product Designer (AI & Service Design)
Builds
AI-assisted HR guidance, compliance tools, and advisor consoles for Gusto's small business platform.
Domain
HR technology, AI product design, compliance
Deliverable
production ML models | product features
Required skills
AI product design, service design, journey mapping, service blueprinting, cross-functional leadership, ambiguity management, B2B SaaS design
Preferred skills
HR/compliance domain experience, AI governance, internal operator design
Technologies
Figma
Responsibilities
Shape end-to-end AI experiences for HR Assist and Compliance Intelligence; lead service design for two-sided products; make judgment calls on AI outputs; define patterns for trust and human override; co-lead product direction with PM and engineering; conduct research in compliance domains.
Seniority
Senior, hands-on IC with strategic ownership