Customer Support Technician - EPI
Core
Field service technician performing preventive and remedial maintenance, troubleshooting, and start-up activities for semiconductor manufacturing equipment.
Role type
Mid-level field service technician (semiconductor equipment)
Builds
Operational uptime and productivity for semiconductor chip and display manufacturing systems
Domain
Semiconductor manufacturing / Materials science engineering
Required skills
Preventive maintenance, remedial maintenance, troubleshooting, system start-up, wet cleaning, Statistical Process Control, Quality Improvement Process methods, customer liaison, schedule planning
Preferred skills
TIER II start-up execution, TIER III start-up assistance, technical mentoring, process variation analysis
Technologies
Semiconductor manufacturing systems, Statistical Process Control (SPC) tools, Quality Improvement Process (QIP) frameworks
Responsibilities
Plan daily work schedules for assigned territory; Perform periodic maintenance (daily to annual) and wet cleans; Troubleshoot and correct process variations; Instruct customers on system operation; Execute start-up and service contract activities; Act as company liaison for administrative and technical matters; Track equipment performance and plan uptime improvements.