Customer Support Technician II - (T2)
Core
Perform preventive and remedial maintenance, troubleshooting, and start-up activities for semiconductor manufacturing equipment to ensure customer satisfaction and system uptime.
Role type
Field service technician (Tier II)
Builds
Operational reliability of semiconductor deposition and processing systems
Domain
Semiconductor manufacturing / Materials science
Required skills
Preventive maintenance, troubleshooting, system start-up, wet cleaning, Statistical Process Control, quality improvement methods, customer liaison, schedule planning
Preferred skills
None stated
Technologies
Semiconductor processing systems, Statistical Process Control (SPC)
Responsibilities
Plan daily work schedules for assigned territory; verify operational quality of system equipment; instruct customers on system operation and maintenance; troubleshoot process variations with senior engineer assistance; perform start-up and service contract activities; serve as company liaison with customer front-line management; track equipment performance and plan uptime improvements.
Seniority
Mid-level, hands-on IC