Global Software Support Engineer
Core
Analyze, troubleshoot, and resolve software application and system issues for Applied Materials semiconductor equipment, including investigating high-value problems and systemic defects.
Role type
Software Support Engineer (New College Grad)
Builds
Software Change Notifications (SCNs) and Key Feature Procedures (KFPs) for product software
Domain
Semiconductor equipment / Materials science
Required skills
Software troubleshooting, Root cause analysis, Customer-facing support, Documentation creation, Software specification review, Technical mentoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Analyze and resolve software application and system issues of moderate complexity; Investigate High Value Problems (HVPs) and software failures; Provide customer-facing support via ticketing system; Create and release Software Change Notifications (SCNs) and Key Feature Procedures (KFPs); Contribute to customer-focused documentation; Participate in software specification and design reviews; Support onboarding and development of junior engineers
Seniority
Junior, New College Grad