Special Care Team (SCT) Specialist
Core
Managing escalated sales orders (SHU) and supporting complex customer service and order fulfillment cases for high-value tools and R&D equipment.
Role type
Senior IC supply chain order specialist
Builds
Timely delivery of critical semiconductor equipment and tools
Domain
Semiconductor manufacturing equipment supply chain
Required skills
SAP order management, escalation management, multi-stakeholder coordination, logistics planning, risk identification, proactive order review
Preferred skills
Additional languages for multi-region support, Master's degree
Technologies
SAP
Responsibilities
Manage SHU sales orders and ensure clear communication of delivery status; Coordinate with internal stakeholders for critical order status updates; Prioritize and expedite critical orders; Identify potential risks and support timely resolution; Partner with logistics, planning, and sales teams to resolve customer requests; Maintain professional relationships with customers and internal teams during escalations; Conduct proactive order reviews and follow up on required actions.
Seniority
Mid-level, hands-on IC
