Global Product Support Engineer III
Core
Develop and publish maintenance strategies for new semiconductor equipment, troubleshoot field issues, and ensure successful new product rollouts.
Role type
Senior Product Support Engineer (Hardware/Engineering)
Builds
Maintenance strategies, procedures, and troubleshooting guides for semiconductor manufacturing equipment
Domain
Semiconductor equipment / Materials science engineering
Required skills
Project management, mechanical aptitude, data analysis, lab and field installation, procedure development, issue resolution, parts inventory management
Preferred skills
Hardware troubleshooting (electrical/software/mechanical/chemical), team leadership, multi-project management, creative problem solving
Technologies
Semiconductor equipment, electrical systems, software systems, chemical systems, mechanical systems
Responsibilities
Participate in lab and field installation of new products; Develop new procedures and Best Known Methods (BKMs); Drive resolution of key issues with Engineering; Partner with Quality & Reliability group to address Top Field Issues; Identify new parts requiring stock by AGS
Seniority
Senior, hands-on IC