Customer Engineer IV-EPI
Core
Install, maintain, and upgrade semiconductor equipment while serving as the direct liaison with customers to ensure smooth operations.
Role type
Senior Field Service Engineer (Semiconductor Equipment)
Builds
Semiconductor manufacturing equipment and systems
Domain
Semiconductor manufacturing / Materials science
Deliverable
physical/clinical work
Required skills
Advanced mechanical aptitude (pneumatics, hydraulics, electronics, vacuum, thermodynamics), wafer processing parameters knowledge, troubleshooting and diagnostic techniques, preventative and corrective maintenance, hand tools usage, digital multimeter proficiency, customer communication, project coordination
Preferred skills
Project management, leading customer and internal product meetings
Technologies
Digital analytics tools, diagnostic software, Microsoft Excel, Word, PowerPoint
Responsibilities
Install, maintain, and upgrade customer equipment; Apply troubleshooting and problem-solving skills to solve complex equipment issues; Follow and generate documented procedures and published task plans; Communicate with customers and internal business units; Train and mentor junior Field Service Engineers; Fulfill additional duties as assigned