Customer Engineer III
Core
Install, maintain, and upgrade semiconductor equipment while serving as the direct liaison with customers to ensure smooth operations and exceptional service.
Role type
Field Service Engineer (Customer Engineer)
Builds
Semiconductor manufacturing equipment (electrical, vacuum, mechanical, plasma, hydraulic, gas, and plating systems)
Domain
Semiconductor manufacturing / Materials science
Deliverable
physical/clinical work
Required skills
Preventive and corrective maintenance, basic diagnostic techniques, vacuum-based or wet chemistry (Plating) equipment operation, dry chemistry (PVD) equipment operation, software-controls utilization, hand tools usage, digital multimeter usage, clean-room environment work
Preferred skills
Bachelor's degree, semiconductor industry experience, trade certification
Technologies
Vacuum systems, Plasma systems, Hydraulic systems, Gas systems, Plating systems, PVD equipment
Responsibilities
Install, maintain, and upgrade customer equipment; Perform preventive and corrective maintenance on various systems; Coordinate with factory personnel and internal technical resources; Participate in escalation meetings to track issues and drive corrective actions; Train, mentor, and provide technical guidance to junior Field Service Engineers
Seniority
Mid-level (4-7 years experience)