IT Systems Analyst, Engineering Support
Core
Provide IT infrastructure support and maintenance for GIS customers, ensuring service level agreements and system stability.
Role type
Mid-level IT Systems Analyst (Engineering Support)
Builds
IT infrastructure services for GIS customers
Domain
Semiconductor equipment / IT Infrastructure
Deliverable
infrastructure
Required skills
IT infrastructure management, change management, root cause analysis, incident escalation, patching and upgrades, service management processes
Preferred skills
SolidWorks PDM Vault Administration, TeamCenter Support
Responsibilities
Serve as a partner with a sub-group within a function or BU; provide support services to GIS customers for IT infrastructure; analyze, schedule, and carry out updates to IT infrastructure including patching, upgrades, and maintenance; execute complex changes following standard operating procedures; complete root cause analysis of outages or incident trends; handle escalations for incidents and outages.
