Technology Experience Specialist - Studio (12 months FTC)
Core
Provide technology support to Netflix internal staff and external partners using proprietary Studio technology in Marketing, Publicity, and Promotional Media spaces to resolve user friction and recurring issues.
Role type
Senior IC technology support specialist (marketing technology)
Builds
Improved technology experience and resolved recurring issues for production planning tools and media applications
Domain
Streaming media technology / Marketing technology
Deliverable
client delivery
Required skills
Systems administration, troubleshooting complex technical issues, incident management, user experience backlog management, knowledge base creation, GenAI tool usage, cross-channel communication
Preferred skills
Experience in streaming/media/broadcasting environments, familiarity with production workflows and pipelines
Technologies
Zendesk, Jira, proprietary Studio technology, production planning tools
Responsibilities
Serve as first line of support for key proprietary Marketing Technology & Promotional Media applications; Troubleshoot issues within production planning tools; Maintain awareness of application releases and migrations impacting production workflows; Support users across different production phases; Translate user friction patterns into clear problem statements and maintain a User Experience backlog
Seniority
Senior, hands-on IC