Production Operations / Sustainment Engineer
Core
Sustain 24x7 production operations for a high-volume enterprise API gateway platform (~1 billion transactions/month) and execute centralized API onboarding lifecycle.
Role type
Senior IC Production Operations / Sustainment Engineer
Builds
High-availability API gateway services and onboarding pipelines for federal agencies
Domain
Federal Government / Enterprise API Management
Required skills
24x7 production support, IBM webMethods API Gateway, AppDynamics, ELK stack, ServiceNow, API lifecycle management, incident response, root cause analysis, backup/restore procedures (via careerplan.io/jobs/79-00B-1C-D67-production-operations-sustainment-engineer-at-bdr-solutions-llc)
Preferred skills
IRS D&PE/DISM/EAG experience, ITIL Foundation, IBM webMethods administration certification, API gateway DR exercise experience
Technologies
IBM webMethods, AppDynamics, ELK, ServiceNow, CI/CD pipelines
Responsibilities
Monitor EAG IBM webMethods platform 24x7, respond to P1 incidents within 15 minutes, maintain 99.5% system availability, log incidents and produce root cause analyses, execute API onboarding and configuration updates, perform connectivity and security testing, support migration to new gateway platform, conduct backup restoration testing
Seniority
Senior, hands-on IC
