Senior Quality Operations Specialist- Flexible Location
Core
Performs detailed Corrective Action Program (CAP) investigations and analyses using formal causal evaluation methods to develop corrective action plans and improve quality management systems.
Role type
Senior Quality Operations Specialist (Compliance/Risk)
Builds
Quality management systems, corrective action plans, and process improvement initiatives for gas transmission and distribution operations.
Domain
Energy (Natural Gas Transmission & Distribution)
Required skills
Causal evaluation methods, Corrective Action Program (CAP) investigations, trend analysis, business process analysis, business process reengineering, stakeholder collaboration, quality assurance, quality control, systemic improvement identification
Preferred skills
Leadership experience, business process reengineering, Root Cause Analysis (RCA), Achieving Competitive Excellence (ACE), 5 Whys, Human Factors Analysis Classification System (HFACS), Fault Tree Analysis
Technologies
Causal evaluation tools, trend analysis tools
Responsibilities
Leads CAP investigations and analyses, verifies corrective actions implementation and effectiveness, leads teams to perform business process analysis, participates in business process reengineering, reviews failure data and performs trend analysis, recommends process improvements for monitoring and reporting, provides quality recommendations by evaluating processes, promotes performance improvement, coaches less experienced team members
Seniority
Senior, hands-on IC with mentorship
