Client Services Consultant
Core
Generate appointments for lawyers, manage and resolve client enquiries, and provide high-level service across inbound and outbound calls for a personal injury and class actions firm.
Role type
Client Services Consultant (Outbound/Inbound Call Centre)
Builds
Appointment pipelines for legal teams and client support workflows
Domain
Legal services / Personal injury / Class actions
Deliverable
client delivery
Required skills
phone communication, client service, objection handling, information recording, confidentiality, multitasking, goal motivation
Preferred skills
inbound or outbound contact centre experience, lead conversion experience
Responsibilities
Generate appointments for lawyers, manage and resolve prospective and existing client enquiries, provide high-level client service across inbound and outbound calls, refer callers to appropriate services when assistance cannot be provided, ensure solicitors receive accurate information about prospective clients, accurately record client information, record referral and marketing sources
Seniority
Individual Contributor, entry to mid-level