AI Operations Program Manager, Benefits
Core
Build and operate the governance system (Benefits Labs) that tests, validates, and scales operational changes for Gusto's Benefits organization using AI agents and automations.
Role type
Senior IC AI Operations Program Manager (Benefits)
Builds
AI-powered intake, pilot governance, and evidence synthesis workflows for operational change
Domain
SaaS / HR Tech / Benefits Operations
Deliverable
production ML models | product features
Required skills
AI agent design and deployment, operational program management, systems thinking, data fluency, cross-functional leadership, ambiguity management
Preferred skills
Benefits/insurance operations experience, operational metrics expertise, production AI agent management
Technologies
AI agents, automations, workflows
Responsibilities
Operate and improve the AI-powered intake and triage system; Run pilot governance with defined metrics and AI-driven execution; Raise design quality of operational pilots; Build and extend agent/automation architecture; Solve systemic inefficiencies into scalable workflows; Drive evidence-based decision-making for leadership; Lead cross-functional coordination across product, engineering, and operations; Coach teams on AI-powered ways of working
Seniority
Senior, hands-on IC
